Shipping Policy
Shipping Policy
Last updated: February 2, 2026
At SilkyShape, we aim to provide a smooth and reliable delivery experience for every order.
Order Processing
Orders are typically processed within 1–2 business days. During peak periods such as holidays or promotions, processing may take up to 5 business days.
Once your order has been processed and handed over to our shipping department, changes (including address modifications) are no longer possible.
Orders are shipped only on business days (Monday to Friday).
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please note that tracking updates may take up to 3–5 business days to appear, depending on the courier.
If no updates are visible after this period, feel free to contact us and we will assist you.
Split Shipments
Orders containing multiple items may be shipped separately. This allows us to deliver products faster depending on availability and fulfillment locations.
You may therefore receive multiple tracking numbers for one order.
Insured Shipping (Optional)
If you select Insured Shipping at checkout, your order is fully protected against:
- Loss
- Theft
- Damage during transit
In case of an issue, you may be eligible for a full refund or replacement, subject to verification by our support team.
Estimated Delivery Times
Delivery times vary depending on your location. Below are estimated timeframes:
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 5–15 business days |
| United States & Canada | 5–15 business days |
| Europe | 5–15 business days |
| Australia & New Zealand | 10–15 business days |
| Asia | 10–25 business days |
| Japan | 10–25 business days |
These timeframes are estimates and not guaranteed.
Delivery Delays
While we aim to deliver all orders on time, delays may occur due to factors outside our control, including:
- Customs processing
- National holidays
- Weather conditions
- Carrier delays
- Strikes or logistical disruptions
SilkyShape is not responsible for delays caused by these external factors.
Remote Areas
Deliveries to remote locations, islands or less accessible areas may take longer than standard delivery times.
If you are unsure about delivery times to your location, feel free to contact us before ordering.
Customs, Duties & VAT
All orders are shipped using DDP (Delivered Duties Paid).
This means that SilkyShape covers:
- Import duties
- Taxes
- VAT
You should not be required to pay any additional fees upon delivery.
If you are unexpectedly charged, please contact us immediately.
Lost, Stolen or Damaged Packages
SilkyShape is not responsible for packages that are:
- Lost
- Stolen
- Marked as delivered but not received
If your tracking shows that the package has been delivered, we recommend:
- Checking with neighbors or your local delivery point
- Contacting the courier directly
- Filing a claim with the shipping provider
We rely on official courier tracking information to assess claims.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at checkout.
SilkyShape is not responsible for:
- Failed deliveries due to incorrect addresses
- Lost packages caused by incomplete information
- Orders delivered to the wrong address provided by the customer
Once an order has been processed, we are unable to make changes.
Contact
If you have any questions about your shipment, you can contact us at:
We’re always happy to help and continuously work to improve our service.
