Privacy Policy
Privacy Policy
Last updated: February 2, 2026
SilkyShape operates this website and online store, including all related content, features, tools, products and services (collectively, the “Services”), to provide you with a smooth, secure, and personalized shopping experience. Our store is hosted on Shopify, which allows us to securely process your data and deliver our Services.
This Privacy Policy explains how we collect, use, process, and share your personal information when you visit our website, interact with us, or make a purchase.
By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information that identifies you or can reasonably be linked to you. This includes:
Contact Information
- Full name
- Billing and shipping address
- Email address
- Phone number
Payment Information
- Payment method details (processed securely via Shopify and payment providers)
- Transaction confirmations
- Billing data
Account Information
- Username and password
- Preferences and saved items
- Account settings
Order & Shopping Behavior
- Products viewed or added to cart
- Purchase history
- Returns, exchanges, and cancellations
Communication Data
- Messages sent to customer support
- Feedback, reviews, or inquiries
Device & Technical Data
- IP address
- Browser type
- Device type
- Cookies and tracking identifiers
Usage Data
- How you navigate and interact with our website
- Pages visited and time spent
2. How We Collect Your Information
We collect data through:
- Direct interactions (placing orders, creating accounts, contacting us)
- Automated technologies (cookies, tracking pixels, analytics tools)
- Service providers (payment processors, shipping carriers, analytics providers)
- Third-party partners (advertising and marketing platforms)
3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Fulfillment
To process payments, ship orders, manage returns, and provide order updates.
Personalized Shopping Experience
To remember your preferences, show relevant products, and improve your browsing experience.
Marketing & Advertising
To send promotional emails, offers, and display personalized ads based on your behavior and interests.
Customer Support
To respond to inquiries, provide assistance, and maintain communication with you.
Security & Fraud Prevention
To detect suspicious activity, prevent fraud, and ensure safe transactions.
Legal Compliance
To comply with applicable laws, enforce our policies, and respond to legal requests.
4. How We Share Your Information
We may share your information with trusted third parties, including:
- Shopify (our ecommerce platform)
- Payment providers (for secure transactions)
- Shipping partners (to deliver your orders)
- Analytics and marketing partners (for ads and performance tracking)
We only share the information necessary for these services to function.
Your data may also be shared:
- to comply with legal obligations
- in case of a business transfer (e.g. merger or acquisition)
- to protect our rights and prevent fraud
5. Shopify & Third-Party Processing
Our store is hosted by Shopify. Shopify processes personal data to operate and improve the Services.
Your information may be transferred to and processed in countries outside your own.
For more information, see:
https://privacy.shopify.com
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyze traffic and behavior
- Personalize content and ads
You can manage cookie preferences in your browser settings.
7. Your Rights (EU/UK Customers)
If you are located in the European Economic Area or the UK, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at the email below.
8. Data Retention
We retain your personal data only as long as necessary to:
- fulfill orders
- provide services
- comply with legal obligations
- resolve disputes
9. Data Security
We take appropriate security measures to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute protection.
10. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices.
11. Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal data from individuals under the legal age in their country.
12. International Data Transfers
Your data may be processed outside your country.
We use appropriate safeguards such as Standard Contractual Clauses to ensure data protection.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.
14. Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us at:
