Refund Policy
Refund & Return Policy
Last updated: February 2, 2026
At SilkyShape, we aim to provide a smooth and fair experience for every customer. Please read the policy below carefully before placing your order.
Order Cancellation
You may request to cancel your order within 24 hours of placing it.
Cancellation is only possible if the order has not yet been processed (no shipping label created, no packaging started, and not handed over to the carrier).
Once the order has been processed or shipped, cancellation is no longer possible. In that case, you may still return your order within 30 days of delivery.
To request a cancellation, email us at:
📧 info@silkyshape.com
Include your order number.
Requests sent via chat or social media are not considered valid for processing cancellations.
Refunds After Cancellation
If your cancellation request is approved, a full refund will be issued within 7 business days using the original payment method.
If the order has already been processed or shipped, the cancellation will be declined and the return process must be followed.
30-Day Returns
If you are not satisfied with your order, you may return it within 30 days of delivery.
Return shipping costs are the responsibility of the customer.
Return Conditions
To be eligible for a return:
- Item must be unused and in original condition
- No signs of wear, damage, dirt or odor
- Original packaging must be intact
- All accessories and included materials must be present
Hygiene Policy (Important)
For hygiene reasons, certain items are considered intimate products, including:
- shapewear
- bodysuits
- bras
- compression garments
These items may only be returned if they have not been worn, except for trying on over your own underwear.
Returns will be refused if items show:
- signs of wear
- odors or stains
- alterations or damage
How to Start a Return
To initiate a return, email us at:
📧 info@silkyshape.com
Include:
- your order number
- your full name
- reason for return (optional but helpful)
Refund Process
Refunds are issued after the returned item has been received and inspected.
Once approved, refunds are processed within up to 30 days using the original payment method.
Loss of Return Eligibility
Returns may be refused if:
- the item has been used or damaged
- original packaging is missing
- the return is requested outside the allowed timeframe
Defective or Incorrect Items
If you receive a defective or incorrect item, contact us immediately at:
📧 info@silkyshape.com
We may request photos for verification. If approved, we will offer a replacement, refund, or store credit.
Free Size Exchange
We offer a free size exchange to ensure the best fit.
Conditions:
- Exchange must be for the same product and color
- Item must be unused and in original condition
- Packaging must be intact
Once approved, we will ship the new size or provide store credit.
Shipping for Exchanges
- First size exchange: free
- Additional exchanges: customer pays shipping
Lifetime Warranty (Structural Defects)
SilkyShape offers a lifetime warranty on structural manufacturing defects for products purchased through our official website.
What “lifetime” means:
The warranty applies for the functional lifespan of the product, not the lifetime of the customer.
Covered defects:
- seams coming apart under normal use
- material defects causing tearing or deformation
- faulty closures, elastics or structural components
Not covered:
- normal wear (fading, stretching, pilling)
- damage from misuse, washing errors or alterations
- cosmetic damage that does not affect functionality
- products bought from unauthorized sellers
Warranty Claims
To submit a claim, email:
Include:
- order number
- full name
- description of the issue
- clear photos (required)
We will review your claim within 14 business days.
Warranty Resolution
If approved, we may offer:
- a replacement product
- store credit of equal value
Shipping for replacements is covered by SilkyShape.
Legal Rights
This policy does not replace your rights under applicable consumer protection laws, including the standard 14-day withdrawal right in the EU.
Limitation of Liability
SilkyShape is not liable for indirect or consequential damages related to product use.
Our maximum liability is limited to the value of the purchased product.
Contact
For any questions, returns, or claims, contact us at:
